Before validating an order, a few well-posed questions can help avoid unpleasant surprises and ensure you choose extensions that are truly suited to your needs. Here's a list to go through, whether in a private message to a brand or simply by reading its product description.
On the origin and quality of the hair
- Does the hair come from a single donor or a blend of several? A single donor guarantees a consistent texture throughout the weft.
- Has the hair undergone chemical treatment (acid bath) or silicone coating? The answer determines whether you're buying true raw hair or artificially "dressed" hair.
- What is the country of origin of the collection? The most common origins for raw hair are India, Vietnam, and Cambodia.
- Can the hair be bleached or colored without risk? True raw hair generally tolerates these treatments like natural hair.
On the application method and suitability for your case
- Which application method is best suited to my hair density and natural hair length? (Weave, tape-in, or other.)
- How much hair (number of packs or tapes) do I need for the desired length and density?
- Is this extension suitable for my fine or thinning hair, or is there a risk of it being too heavy?
- Does the application require a professional, or can I do it myself?
On lifespan and maintenance
- How long can this extension last with normal maintenance?
- What products are recommended (or to avoid) for daily maintenance?
- Can the extensions be reused after a first application cycle (especially for tape-ins)?
- What specific precautions should be taken for washing, heat styling, or swimming?
On commercial terms
- What is the return or exchange policy in case of non-compliance?
- What are the proposed delivery times and methods?
- Is there a warranty in case of a defect found after receipt (different shade from photos, non-compliant texture)?
- Are the General Terms and Conditions of Sale available and complete, including withdrawal and mediation procedures in case of dispute?
On the brand's overall transparency
- Can the brand provide proof of the authenticity of its hair (test videos, before/after photos after several washes, verifiable customer reviews)?
- Is customer service easily reachable, with an announced response time?
- Are reviews verifiable outside the brand's website (social media, independent platforms)?
Why this list truly changes your shopping experience
Asking these questions beforehand helps avoid two common pitfalls: buying a product that doesn't meet your expectations (wrong length, insufficient density, unsuitable texture), and buying from an unscrupulous seller who cannot clearly answer these points. A reputable brand considers these questions legitimate and answers them precisely, without evasion.
In summary
Before buying extensions, take the time to verify the actual origin and quality of the hair, identify the appropriate application method for your case, understand the necessary maintenance, and ensure that the commercial terms (returns, delivery, mediation) are clear and complete. These few questions, asked before ordering, will save you many disappointments after receipt.